Shipping policy

NiuTech Shipping & Delivery Policy

NiuTech is operated by COCOMANIA LIMITED, company number 2760012. This policy explains delivery and collection arrangements for orders supplied to customers in Niue.

  1. Order fulfilment

Delivery timing varies by product and order. Please use the estimated delivery timeframe provided for your order rather than assuming that a product listed on our website is available for immediate dispatch.

Your estimated timeframe includes any necessary order preparation and freight arrangements, not just the final delivery to you. We will provide an estimated timeframe before you complete your purchase. If a delivery quote is required, the timing and charges will be provided for your agreement before the order is finalised.

  1. Delivery estimates

Delivery dates are estimates unless we expressly agree to a firm date in writing. Timing may be affected by freight schedules, customs clearance, weather and other transport disruptions.

We will notify you of material delays affecting an accepted order and explain the revised estimate and available options. We will not treat an estimated delivery date as permission to delay an order indefinitely or remove any cancellation or refund rights you have under law.

If we cannot supply your order as agreed, we will contact you to arrange an appropriate resolution. You will not be required to accept a substitute product or store credit where you are entitled to a refund.

  1. Delivery charges

Delivery charges depend on the products ordered, their size and weight, the destination and the service required.

Applicable delivery charges and any additional mandatory charges will be disclosed before you commit to your purchase. Where a separate quote is needed, we will obtain your agreement before proceeding. We will not add an undisclosed delivery charge to an accepted order without your agreement.

  1. Delivery and collection options

The delivery or collection options available for your order will be confirmed during checkout or through an agreed quote.

If collection is selected, wait until you receive confirmation that your order is ready before travelling to collect it. The collection location and arrangements will be included in that confirmation.

We may ask for your order confirmation and reasonable identification when releasing an order to you or a person you have authorised to collect it.

  1. Order updates and separate shipments

We will use the contact details provided with your order to send relevant fulfilment updates. Tracking details will be provided where the delivery service supports tracking.

Products in the same order may arrive separately. We will notify you if this affects your order and will not charge additional delivery fees simply because we choose to split a shipment.

  1. Delivery details and access

Please provide accurate contact and delivery details and ensure someone is available to receive the order as arranged.

For large appliances and other bulky products, check the product dimensions, doorways, access routes and intended installation space before ordering. Tell us about stairs, restricted access or other delivery requirements before arrangements are finalised.

Delivery is to the location and service level agreed for your order. Installation, connection, unpacking, removal of packaging and disposal of old appliances are included only where expressly stated or separately agreed.

  1. Missed deliveries and changes

If you need to change your delivery details, email sales@niutech.nu promptly. Changes may not be possible once an order is in transit.

Where a missed delivery or incorrect customer-supplied information creates a necessary additional delivery cost, we will explain the cost and obtain your agreement before arranging the additional service. This does not apply to costs caused by NiuTech or its delivery provider failing to follow the agreed arrangements.

  1. Receiving your order

Inspect the packaging and products when reasonably possible after receipt. If you notice damage, missing items or an incorrectly supplied product, email sales@niutech.nu promptly with your order details and photographs where available.

Keep packaging where practical to assist assessment. Signing for delivery, or not identifying a problem immediately, does not by itself remove your rights concerning concealed damage, faults or incorrectly supplied goods.

Please refer to our Returns & Refunds Policy for the claims process.

  1. Responsibility during delivery

For delivery arranged by NiuTech, we remain responsible for loss or damage until the goods are delivered to you or your nominated recipient at the agreed location. For collection, responsibility passes when the goods are handed to you or your authorised representative. This does not affect claims concerning faults or damage already present.

Any unattended delivery must be agreed in advance. We remain responsible for following the agreed delivery instructions.

  1. Your rights and contact details

Nothing in this policy excludes or reduces your rights under applicable Niue law. Our Terms of Service and Returns & Refunds Policy also apply.