Refund policy

For returns, refunds or product issues, email sales@niutech.nu.

  1. Your rights

This policy does not exclude or reduce your rights under applicable Niue law, including the Sale of Goods Act 1908. Any manufacturer warranty is additional to, and does not replace, your rights against NiuTech.

  1. Change of mind and ordering errors

We do not accept returns, refunds or exchanges because you change your mind or order the wrong product. This includes selecting an incorrect model, size, colour or specification, or choosing a product that is unsuitable for your requirements where our product information was accurate and we supplied what you ordered.

Please check product descriptions, dimensions, specifications and compatibility carefully before completing your purchase.

This exclusion does not apply where NiuTech supplies the wrong product, provides an inaccurate description or advice for which we are responsible, or otherwise fails to meet its legal or contractual obligations.

  1. Faulty, damaged or incorrectly supplied products

If your product is faulty, arrives damaged or is not what you ordered, email sales@niutech.nu promptly. Include:

  • Your order number or other proof of purchase.
  • The product name and a description of the issue.
  • Photographs or video where reasonably available and useful.

Please inspect your order when it arrives. Prompt reporting helps us investigate delivery damage, but no fixed reporting deadline in this policy overrides your legal rights.

If a product may be unsafe, stop using it and do not attempt repairs.

  1. Assessment and resolution

We may arrange a reasonable inspection or technical assessment to establish the nature and cause of the issue. Depending on your rights and the circumstances, the resolution may include a refund, repair, replacement or another remedy available under law.

We will not require you to accept a repair, replacement or store credit instead of a refund where you are legally entitled to reject the goods and recover your payment. Assessment will not be used to unreasonably delay a remedy.

  1. Returns and collection

Please contact us before sending goods back so that suitable arrangements can be made. For large appliances, do not arrange freight yourself without first discussing it with us.

Where you lawfully reject goods, notify us and keep them reasonably safe and available for collection. We will arrange collection or an agreed return method rather than require you to transport them yourself.

Keep packaging and accessories where possible. Missing original packaging alone will not invalidate an otherwise valid claim. Our return-arrangement process does not limit your legal right to notify us that you reject goods.

  1. Costs and refunds

For a confirmed fault, incorrect supply or other breach for which NiuTech is responsible, we will cover reasonable assessment and necessary return or collection costs. We will not deduct a restocking fee from a refund due for that breach. Delivery charges and any other losses will be addressed in accordance with your legal rights.

Refunds due will be processed without undue delay, normally through the original payment method. If that is not possible, we will agree an appropriate alternative. Your bank or payment provider may take additional time to credit the payment.

  1. Damage after purchase

We are not responsible for a problem caused by misuse, accidental damage, incorrect installation by someone other than NiuTech or its appointed installer, or an unauthorised modification.

We will assess the cause of the problem. These circumstances do not automatically exclude a claim for an unrelated fault or remove any rights you otherwise have under law.

  1. Manufacturer warranties

Manufacturer warranty coverage depends on the product and the applicable warranty terms. Where relevant, we may coordinate assessment or service with the manufacturer or its service provider.

You do not have to rely solely on a manufacturer warranty where you have a claim against NiuTech under applicable law. The expiry of a manufacturer warranty does not, by itself, determine whether you have any remaining legal rights.

  1. Purchases made using finance

If your purchase was financed, any refund will be coordinated with the finance provider as required by your agreement and applicable law. A return or refund request does not itself cancel your finance agreement. Do not stop repayments unless your finance provider confirms that you may.

  1. Review of a decision

If you disagree with an assessment or proposed resolution, email sales@niutech.nu with your order details and the reasons you would like the matter reviewed. This process does not limit any other remedy available to you.